If you’re not happy with you purchase for whatever reason, don’t rush down to the pawn shop just yet. It may be returned for an exchange or a refund (see details below). Please contact us and let us know if your intention to return within 72 hours of receiving your order.
WHEN REQUESTING A RETURN
PLEASE RETURN YOUR ITEM TO:
Banjo Ben General Store (With provided RMA Number written on the box)
25086 FR 1000,
Washburn, MO 65772
Unless the product you ordered was defective or the incorrect product was shipped to you, any shipping and handling or insurance charges will be withheld from your refund amount. If your purchase included free shipping, those same costs listed above will be deducted from your refund. A 3% restocking fee may also be deducted from your refund, but in instances of exchange this restocking fee can be waived due to not having to process the refund through our payment services.
The following products are not returnable unless defective:
Some slight irregularities in products such as wood grain patterns in instruments can vary in appearance and do not qualify as a defect.
We reserve the right to have the final word in settling any difference of opinion between us and the customer over issues of defects and/or wear or damage which may have occurred during the customer’s possession of the product.